Troubleshooting
A map will not open
Section titled “A map will not open”- Make sure you are signed in with the account you got access from.
- If it is a paid map, check it is in My Maps or your Saved library.
- Try the link in a browser. A shared link always opens on the web.
Explore shows a different city
Section titled “Explore shows a different city”Guidez centers on a preview city when it does not have your location. Grant location permission, then reopen Explore. On mobile, check Guidez has location access in your system settings.
Places or images are not loading
Section titled “Places or images are not loading”- Check your connection.
- On mobile, turn off Low-data mode in Settings if you want media to load automatically.
- Some places have no photo or video. Guidez shows only what the creator attached.
Social content is missing on a place
Section titled “Social content is missing on a place”A creator may not have attached any, or the linked post may no longer be available. Guidez does not use stock media.
I cannot sign in
Section titled “I cannot sign in”- Use the same method you signed up with.
- For email accounts, use the password reset on the sign-in screen.
- On the mobile apps, email and Google sign-in are still being connected. Sign in with Apple works on iOS. The web app has full sign-in.
The Google My Maps converter says “not shared”
Section titled “The Google My Maps converter says “not shared””Guidez needs edit access to your My Map. Share it with the Guidez email shown in the converter panel, set to editor, then select Verify again. See Creating a map.
Creator features are missing
Section titled “Creator features are missing”Sign out and back in to refresh your account. Creator features appear automatically once your account is verified.
Still stuck
Section titled “Still stuck”Email support@guidez-travel.com.